Terms and Conditions
Payments can be made through Paypal when your order is ready, and can be made using all major debit and credit cards. If you would rather pay by another method, such as personal cheque (UK only) or bank transfer, this can be arranged. For larger orders, (a dinner set for example) a deposit may be required before we begin working on your order. Unless otherwise agreed, payment will be made when your order is ready for delivery, and delivery will not be made until full payment has been received.
Your order will be packaged appropriately to its size and weight, and may comprise of one or more boxes.
Delivery and shipping information
Items will be sent via the most economical means, we will recommend services based on the size and weight of the order. For small (e.g. one or two pieces) orders, we generally recommend Royal Mail or Parcel Force. For larger orders, we generally recommend using APC, who have an excellent fragile service. You will be informed of the cost of delivery prior to shipping. Delivery will not be made without final payment inclusive of delivery cost.
Delivery time depends on type and quantity of items ordered. If items are in stock, delivery can be a minimum of 2 days. For non-stock items, lead times are 2 weeks minimum, and can be longer during busy periods. You will be advised of the lead time when placing your order, and kept informed should that change by a week or more. We will do our best to meet deadlines, provided they are agreed by both parties when placing your order.
Order Cancellation Policy
Orders must be cancelled or amended within 24 hours if you no longer wish to proceed with it.
Refunds and Returns
We hope you will be delighted with your pot(s), however, if for any reason you are unhappy with your purchase, I am happy exchange your item. If this is the case please notify me and return your item within 14 days of receipt.
Orders must be returned in perfect condition. Exchanges are offered at my sole discretion. Items are returned at the buyer's own risk. It is recommend that you use the same service as used to deliver your order. Postage will be refunded only if the item is faulty, or if any error is made on our part of the order.
When placing your order, it is your responsibility to provide a clear description of any special requirements you may have.
It is our policy to ensure you have a secure visit to this website. Your security is of great importance to us and your information will never be passed to any third party.
Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of Paypal via an invoice. Since this service is completely independent of us, your credit card details are not divulged to me at any time.
Website Images and Content
The images of my work on this website have been taken by professional photographers, even so, I cannot guarantee the images you see are an accurate representation of the actual pieces themselves due to the nature of different screen resolutions and colour representation.
The content on this website is copyright © Clare Dawdry. This includes any text, images or graphics which are used on the website. All ceramic designs featured on this website are the property of Clare Dawdry.
If you would like to know more about our terms and conditions, please contact Simon Dawdry at firstname.lastname@example.org, or by post at 33 Victoria Street, Kirkpatrick Durham, DG7 3HQ, Scotland.